This has been something that I have watched from the sidelines for a while wondering how bad it was going to get before people revolted.  When I was at the John Legend show, I was standing outside the venue talking to the USCD representative when I started to hear the people behind me discuss their tickets witht he box office manager. It seems that they had bought tickets off a scalper and the venue was not going to honor the tickets. What the man couldn’t figure out was why the venue thought the tickets were bought from a scapler. He purchased them through the official tickemaster web site. Or did he?

He had actually bought the tickets from TicketsNow. But the TicketsNow website is linked directly from the Ticketmaster site and nowhere does it say that the tickets won’t be honored.

Below is a screen capture for an upcomming Robin Williams show at RIMAC. I asked for 2 tickets. There are no more Ticketmaster tickerts but as you can see there are plenty at TicketsNow, and it looks like Ticketmaster is legitimizing the sale.


Well, it turns out that I am not the only one who is wondering what the connection between the two is.



Press release:

WASHINGTON– U.S. Rep. Bill Pascrell, Jr. (D-NJ-08) today requested that the Federal Trade Commission (FTC) and the Department of Justice (DOJ) Antitrust Division investigate Ticketmaster’s relationship with its subsidiary company, TicketsNow, following the company’s handling of ticket sales for the Bruce Springsteen tour that became available on Monday February 2. 

Dear Chairman Kovacic:

I am writing today to direct your attention to a potential conflict of interest regarding Ticketmaster and its affiliate company, TicketsNow. This issue has been brought to my attention through constituent complaints and press reports regarding the online sale of Bruce Springsteen concerts tickets at the IZOD Center in New Jersey and other locations all across the country. 

As you know, Ticketmaster is a large ticket sales and distribution company that often serves as a venue’s sole ticketing agent. A large percentage of their sales are made online through In a recent effort expand its business Ticketmaster acquired TicketsNow, a website which specializes in the secondary, resale market for tickets. 

When tickets for Bruce Springsteen’s new tour went on sale exclusively through Ticketmaster at 9:00 a.m. on Monday, February 2, 2009, scores of fans in New Jersey were met with technical difficulty on that impaired them from making a purchase. Thousands of others who were fortunate enough to get beyond the technical problems were informed that the shows were sold out. 

Conspicuously placed on the same screen that informed fans of ticket unavailability was an alternative purchasing option from It offered the same tickets at a value marked up hundreds of dollars beyond their original face value. 

I am troubled by how quickly tickets priced exponentially higher became available on the secondary market to thousands of rejected fans, many who also endured unfortunate technical problems on 

I am concerned that the business affiliation between Ticketmaster and TicketsNow may represent a conflict of interest that is detrimental to the average fan. There is a significant potential for abuse when one company is able to monopolize the primary market for a product and also directly manipulate, and profit from, the secondary market. 

Additionally, the speed with which tickets were made available on Ticketmaster’s official resale affiliate site raises questions about whether TicketsNow brokers were given preferential treatment instead of competing on a level playing field with average consumers to purchase the tickets. 

With so many families struggling in this economy, I am outraged by how expensive tickets to ball games, concerts and other shows have become. I understand the economic principles that have driven up the cost of entertainment, but will not tolerate unjust business practices that put regular Americans at a disadvantage. 

I respectfully request that your office investigate the relationship between Ticketmaster and TicketsNow to ensure that the procedure for purchasing tickets remains fair to the average consumer. If you require any additional information or have any questions, please contact Arthur Mandel on my staff at (202) 225-5751. I look forward to the favor of your reply.


Bill Pascrell, Jr. 

Member of Congress

This will be very interesting to watch.
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